Mr Snell
Took approx 6 weeks from point of sales to installation. Your set up is too focussed on internet which for a 93 year without such a service is somewhat difficult. Your letter of introduction never received due to incorrect address/postage?? The address for the unit was incorrect but finally reached destination. Whilst the call centre staff are friendly and customer focussed, company does not appear pro-active in ensuring follow up i.e., credit card details and initial call made but no follow up when customer set-up requirements not received after point of sale (as mentioned the letter never arrived). In addition, your service is expensive compared to others in this market place so would have expected better. Thank you Peter (Carer for Ken) 00 353 85 85 88 014
Helpful Report
Posted 1 year ago
Dear Mr Snell,


Thank you for taking the time to leave us a review. I am extremely sorry to hear of the time it has taken to get the alarm equipment set up and running. I can understand that the use of our online forms can be difficult for some elderly people. In these instances, it tends to be family members, friends or carers that help to organise the set up. When this is also not possible, we have the option of a paper copy for those that would find this more convenient. Our customer service team is also open 7 days a week to assist with any queries, they can be reached on 1 800 937543.

With regards to the address, we always ensure all addresses are verified using an Eircode finder. If you would like us to investigate this with GLS further, please contact myself directly on the above number.

We do offer a price match guarantee, if a customer receives a cheaper quote for the same service, we will match it.

I would like to thank you again for your feedback, and I apologise for any inconvenience that has been caused.

If there is anything more I can do for you at all, or if you would like to discuss the experience further, please don’t hesitate to contact me on 1 800 937543.


Kind regards,

Philippa
Posted 1 year ago
Lifeline 24 is rated 4.80 based on 3,674 reviews

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