Valerie Holdsworth
Mum found the set up assistance confusing and I too was not too impressed. We are still unsure if the system has been successfully set up. We got to the point where we had to pick up the phone but was instructed to wait until contact made. No further contact was made and as mum had already spoken to 3 different operators she did not want to try again. We are unsure whether we had to use the phone as another point of contact but nothing happened when we did pick up the phone. Since the box is situated in the kitchen and the only means of speaking to you is via the box how can an accident victim be reassured or give information if out of the room? As mum is a bit deaf and immobile this is a concern.
1 Helpful Report
Posted 3 years ago
Hi Valerie, as discussed on the phone, our Care Team have confirmed that the alarm has been set up and successfully tested. I'm sorry you encountered a few confusing issues however I do hope you're satisfied with my response. Many thanks. - Olivia, The Lifeline Team.
Posted 3 years ago
Lifeline 24 is rated 4.80 based on 3,826 reviews

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