I chose Leyland to buy a ceiling rose mostly due to their helpfulness on the phone. The rose was the exact same price as several other Company’s had advertised, and the shipping a bit more. However, upon receiving the rose, it was just wrong in the room. The company policy was a 2 day return. When we emailed, Mr Challinor replied with one of the rudest emails I have received EVER, stating the 2 day policy and saying we were over so no return would be possible. We pointed out it was business days from receipt and we were within the window. We received the second rudest email ever grudgingly accepting. We have a huge amount of further coving etc to order....But it will NOT be from these people. Too bad because the experience on the phone had been good.