Lehmanns has very rude and inconsiderate service! Terrible customer service!! Lehmann's website is not current as they advertise items that are not necessarily in stock. They insist on getting paid up-front the moment you place an order. For EU customers they exhibit the price in Euro but immediately convert it into GBP. After several days comes an email that they are out-of-stock. They offer only to reimburse you in GBP which means your EU bank will charge a hefty commission to convert it automatically back to Euros. When I politely asked Lehmanns to keep my order and fill it once the book set is back in stock, they rudely replied. "We can't "chop and change" for every individual customer"! They also ludicrously suggested I keep a GBP account in my EU bank just for shopping at Lehmanns, conveniently ignoring the fact that holding such an account within the EU involves considerable monthly bank charges. Lehmanns also continued posting the item for sale on their website even though they already knew they were out of stock! In short, a very disappointing and costly experience. Terrible customer service!! Rude and inconsiderate! Not recommended!!
3 years ago
Lehmanns Books Ltd has a
4.8
average rating
from
2,725
reviews
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