From the initial contact on the website which was very intuitive, we were sent samples within two days and called within 24 hours of our enquiry. The area representative who visited us was very helpful and enthusiastic as well as knowledgeable and was able to guide us on the best product for our garden. The level of warranty the product came with also re-assured us. Both his vehicle and clothing were smartly liveried. The estimate was detailed and clearly laid out to enable us to close off any queries we had and questions raised were answered quickly. On the day of installation the crew were very efficient and professional. Despite having to move a lot of earth they took time to ensure that the garden was clean before they left. They were on site on the time promised and completed the installation in one day. The finished product looks fantastic and we have seen our garden transformed. We would definitely recommend LazyLawn to others considering moving to a synthetic solution.