AVOID THIS SHOP IF YOU WANT TO RECEIVE YOUR REFUND ! I send my dresses back and it's been 15 working days since they received them back. All they said is that they will flag this up and still nothing happens!! UPDATE After posting this review Amanda emailed me the next day and was very helpfull. She sorted the refund so now it is on my bank account. I did get a voucher which was a nice gesture. The dress that I decided to keep fit me perfectly so there was nothing wrong with quality of the product, just with the refund process. I still think the process needs to be smother and faster.