I don't usually complain or write reviews, however I've just experienced the most unacceptable response from Laura Ashley's customer service department that has prompted me to write this review. We purchased a hanging mirror in March this year and within days the chain failed and the mirror fell and smashed against the laminate floor. We returned the mirror to the Speke branch where we originally purchased it, and without question they replaced the mirror and said they would report this defect to head office. We put the mirror on the same hook and within a few weeks the same thing happened again but this time the mirror damaged the wall, skirting board and floor when it fell. We decided to contact customer services this time and inform them about the poor quality of this product and we also sent photos of the damage. At no time did we ask them to refund us or repair the damage to our house. The response we received was unhelpful. They said that they couldn't look into this matter without proof of purchase so we sent them a photo of the back of the mirror which had 'Laura Ashley' on it to prove that it was purchased from their company. They then sent a further email saying that they couldn't look into this matter without proof of purchase??. I then called Customer Services to explain how disappointing their response was and the advisor also said that they couldn't look into this matter any further but offered a call back?? How disappointing that this company couldn't resolve our complaint or investigate the quality of their own product. I expect better customer service than this Laura Ashley so i will never purchase anything from your company ever again and i will be posting more bad reviews on other review sites to warn other customers.