Reported problem with Lewes carpet that is approximately 18 months old. A row of pile is falling out of carpet. After obtaining email address sent in photos. This was my second contact with L A. Got no reply. Wife rang and customer service agent couldn't find attachments (probably looking at my first contact via the website). We were told that a contact email address would be supplied within 24hrs. This did not happen so emailed 4days later. Had a response today and told that nothing could be done. Informed L A that I was not happy with this response. Would avoid purchasing this carpet.