After I had thought I had made the purchase I received an email saying there was a payment issue and I would need to go through the process again. I couldn't be bothered. Then I receive an email to say the purchase was being despatched. When I phoned to query I was there was a computer issue and I was assured the order would be cancelled. Despite this I received another email to advise a delayed item was being despatched. When I called to query this I was told that I would have to send the knitting pattern back when delivered if I didn't want it. And yet it still hasn't arrived so I don't currently know if it is on the way or if I am being charged for an unwanted item which has not been received. I am not planning to use this company again after the recent issues.