I have given this company a three star review simply because the customer service was extremely poor. On the positive I ordered over $450 worth of yarn and am extremely happy with the quality of the products and the shipping. On the negative I noticed after I placed my order that I would receive a 10% discount if I joined the mailing list, I immediately joined the mailing list and then emailed laughing hens and asked them to apply the 10% discount to my large order. Given the fact that I had ordered less than 24 hours before and they had yet to ship the product I felt this would be fine. I run a online business myself and have often applied discounts after the order has been received and even after it has been shipped. They informed me they could not apply the discount even though I emailed them twice after that requesting it and not understanding why it could not be applied. I feel that this kind of customer service is extremely shortsighted, sure you got that extra 10% of my money but am I ever going to order from this company again? I don't know.