Elaine Mayersbeth
Lastminute.com are advertising rooms in hotels that they cannot provide. I searched for hours finding the right hotel in Sydney for my trip and finally decided to book it through Lastminute.com. I chose my room, put my dates in etc and paid my hard earned cash. I waited for a response but never received an email as I had done with other companies. The website just said "not yet confirmed". My trip is complicated enough to plan with flights, car hire, hotels etc so I needed confirmation. Nothing came through the next day so I phoned them up only to be told that the room is now unavailable. The reason they gave me was that the room was withdrawn from the site. It was however on their site when I picked it and paid for it. Why then are they advertising rooms which they do not have and taking money from my account when they are are not 100% sure the room is available. I now have to wait up to 3 days for the money to be returned to my account before I can book another hotel. I am absolutely disgusted with this company and will never use them again and I would advise others to heed this warning.
5 years ago
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lastminute.com has a 1.1 average rating from 345 reviews

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