We stumbled on Lance James entirely by accident, when looking for a piece of jewellery for my wife’s 50th Birthday. The shop is a nice looking one, in a nice part of Chelmsford city centre, by the River Chelmer. We were met by Anna, who we later discovered, was one of the owners. Her customer service was friendly and professional, but not pushy! This is a rare find these days. Some minutes later we had purchased a nice piece and also given her 3 more orders with work on existing rings. The work was carried out beautifully and for a fair price. We are now hooked on this place and will be regular customers. They also do a bespoke service for wedding rings etc. I can’t recommend it enough. Incidentally, we had already gone into every other jewellers in Chelmsford city centre (according to Google Maps) before this so I am qualified to call Lance James, ‘The Best Jewellers in Chelmsford’ and by a ‘country mile.’ Rob and Clare Jupp, Herongate, Essex.