After placing my order for a wall light, I didn't receive details of delivery though the automated system suggested dispatch would be 3 days. After one week with no communication or hints of delivery date, I emailed asking for an approximate delivery date to help organise our electrician. After 3 days when I hadn't received a reply to my email, I wrote again asking for approximate delivery dates. I was told the delay was caused by inaccessibility to a part of the warehouse where the bulb was stored due to social distancing with covid-19. It was suggested that we take delivery of the lamp minus the bulb ordered at the same time. I agreed to this and the lamp has arrived, but it didn't seem to occur to the company that a refund of approximately £5 for the bulb should be actioned. I will email again, but shouldn't have to. Many good companies are struggling to survive in these difficult times, shame that Lampsy don't make that extra effort for their customers. It doesn't always take a huge effort to go from being a mediocre company to a good quality company and can make the difference of survival in these troubled times.