Customer service is a bit ropey. I paid extra to have my lamps delivered on a one-day service. Unfortunately, one of the lights arrived missing its ceiling rose, which while not Lampsy’s fault (the order was dispatched direct from the manufacturer), was certainly inconvenient. I was told that the missing part would be with me the next day so took the day off work. It didn’t arrive. I asked for the delivery charge to be refunded, was assured it would be taken care of, but then it subsequently transpired that they couldn’t guarantee that I would get a refund of the delivery charge. I asked for an email confirming that I had asked for the delivery charge to be refunded, that I’d paid for an order that wasn’t honoured. We’re talking about a tenner here. £10 to compensate me for a part delivery and then a delivery that never arrived. But they’re disputing it. That’s how much my custom is valued. I won’t be using Lampsy again.