Ordered a floor reading lamp and it was out of stock. No problem, happy to wait the 7-10days it’s due back in stock. Three days later it arrives. The base had a 4cm scratch. It was going in the corner behind the sofa so I thought build it and see if it’s noticeable and bothers you. The hassle of returning it seems to much. However, the plug pin was broken and this may have caused the scratch as it only had a thin plastic bag protecting it. Plug is adapted to fit Uk market. They won’t replace, I have to send back, buy again. And pay for postage. Email via customer service was good regular but disappointed overall with product