This is the first time I've purchased from you, I ordered 2 bulbs which arrived very quickly. However, the only packaging was the thin cardboard of the lightbulb box, a small brown padded envelope and a large Fedex plastic bag. Not surprisingly as I opened the envelope hundreds of bits of glass fell out and both bulbs were completely smashed. I called to complain and asked if a replacement was going to be sent could it be packaged with some bubble wrap or something more substantial. I was reassured this would happen, only to receive my replacement order with even less packaging than the first time! Complete incompetence. I can't be bothered to complain a second time, I will just buy from somewhere else in future.