Placed order and paid on 22 October. On 25 October I was told:- Unfortunately we are out of stock of the 5w Philips Gu10sw you have ordered, they are obsolete. I replied on 27 October:-If you are referring to my order of 22 October please substitute the Philips with Energizer 5W GU10 36 degree 3000K - S8823 and refund the balance. On 31 October I received another message:-We are ecpecting some more stock of the Philips brand Gu10s this week on the 3rd. I still do not have any goods. I shall try and avoid this outfit in future as they are not able to provide required standard of service which others give without difficulty.