This is my 3rd year buying online with Lakeland, I used to buy on shopping trips in Southport. I am extremely happy with everything I have bought, I'm slowly building up my leather collection, leather jacket,boots, handbag (on the lookout for another soon)and my last purchase was the brown leather duffle coat, which is absolutely fabulous, keeping me warm on these colder days. I did have a problem with my card not going through online with my last purchase,but when I rang up,the lovely Man I spoke to sorted it out for me, I've also purchased wallets and purses,top quality and still in excellent condition after a good few years. 10/10