Very pleased with the service we received from Les and Alan. We dealt with Les when we chose our first Caravan (2004 ACE Aristocrat) When we pointed out a few things we'd like to have rectified, our request was put forward to their service department by Les and when we picked our Caravan up a couple of weeks later, everything we had asked to be done, had been, so thank you Les and the service team. A big thanks also to Alan, who showed us all the things we needed to know about the Caravan when we came to pick it up and gave us a useful check list to get us on our way. Last but not least, as we were newbies to Caravanning, Les also arranged for a free, 2 night stay at Wareham Forest. We had a lovely time, despite the snow and freezing conditions at times but I can confirm that the heating works very well. Many thanks to all at Lady Bailey. Steve & Elaine Keeble