The comunucation initially was very good with details of the deal being made plain and simple. We travelled from Nottingham and had a Campervan as Part Exchange, with this in mind arrangements were made to drive the camper down on the Monday prior to collection of our New Bailey Rimini on th Wednesday, this should have given ample time to get the paperwork prepared. Instead on Wednesday we were kept waiting as there was a paperwork issue having had a very long day driving down from Nottingham the fact that it took nearly 3 hours to complete what effectively could have been prepared prior to our arrival was really unacceptable. It then left us with a rushed handover walk through a set of keys and an A4 sheet of paper showing directions to our overnight stay, bear in mind that it was dark by this time with a New caravan on tow along unlit roads we did not know! And to top it all we left a CD in the head unit of our Campervan which we were promised would be sent on to us but instead received a CD by some group called Dometic about a fridge? "What made us happy about Lady Bailey Caravan?" Our Caravan but in hindsight we wished we had bought locally.