Overall good service with purchasing new caravan - dates for collecting it were kept to etc - however since then slow service with ordering a replacement front window screen because original has a ladder type fault. I phoned within a couple of days of purchasing caravan so around July 10th - and was told a new screen would be ordered, would be in around 28days and would be notified - having not heard I phoned and the person wasn't there so after a holiday I phoned again Aug 26th and was told it hadn't been ordered -something about having my old caravan under my correctly spelt surname Palmer - the new one is under mis spelt name Parmer - said couldn't find any record of the new one obv under Palmer - altho I am puzzled why I wasn't phoned ref the problem or why it wasn't ordered at the beginning?