There’s a reason for all the negative reviews. I ordered a parcel, which arrived in the shop yesterday. Got there today with my confirmation email and text. Shop keeper had no idea where the parcel was and said that it never came in. Called Customer Services to get a refund on the order, to which they said “we need a few days to deal with this matter”. Fair enough, however they proceeded to tell me they couldn’t provide me with any updates and that they couldn’t transfer me to the parcel shop team so I would just have to wait until my refund is processed with no information. That is completely unacceptable. I asked for an email confirmation and all I had was “I’ll ask them to email you.” So at this point I have no parcel, no refund and have no idea when anything will be processed or whether my query was even passed on the parcel shop team, so will have to phone back daily to ask for updates.