If I could give La Redoute zero stars I would. Avoid La Redoute at all costs, faulty goods and an untrustworthy company with cocky useless agents. Agree with so many other dissatisfied customers on here, please be warned. Items are either poor quality grossly overpriced rags, severely delayed, out of stock or faulty, if not all of the above and you will have to fight tooth and nail for your rightful refund. Received faulty brogues weeks ago and am still waiting for the refund to be deposited back into my account even now! The insole almost fell out upon trying on and was too short for the size leaving a big gap at the toe! Sent their shoddy shoes back through their Hermes return service, told to wait 14 days once back to their warehouse but not a squeak well after this time lapse. So much time wasted chasing this up with useless agents devoid of a brain cell or basic manners. Told to call on their chargeable customer services phoneline which is an absolute cheek when they are at fault. Finally received email stating the brogues had not been returned and to send a copy of my postal receipt in evidence if I wanted my refund!!! Luckily I kept this with the Hermes stamp. I always post with Hermes and they are 100% reliable and trustworthy, the opposite of La Redoute who could learn heaps from them about the meaning of good customer service. This company are intent on keeping your money for returned goods, please beware and using delay tactics in the hope you forget or give up! If you return an item be sure to get a receipt from the courier as they will deny receipt. The return order sheet was also placed inside the shoe box, so absolutely no mixups at my end. To add insult to injury they have the cockiness to add the tagline 'at La Redoute we strive to offer an amazing customer service' to all their useless emails, what a joke. All you get from this company is red faced! Please be warned- always keep your returns receipt or you will not see your refund.