I purchased a Keter garden shed. When delivered the packaging was damaged and 2 parts were broken. I informed them straight away. 8 weeks later and numerous e mails I'm still no closed to getting my replacement parts. The last response was we will get back to you in 24 hrs with a delivery date for your replacement parts, that was 3 weeks ago. I can now not get any response from them. I would urge people never to use them for any products. The customer service seems to be based abroad as all responses are written in very poor English and if you are lucky enough to get a response its very early in the morning.