Product broke, but KYBOTECH refused to refund or replace: AVOID AVOID THIS COMPANY. I bought a parasol from Kybotech/SimplyGardenFurniture last summer, and it fell over and snapped in two. Kybotech refuses to replace or refund, despite its claim the parasol "is constructed using a strong premium wooden pole with metal fixings which ensure maximum stability and durability” Nowhere does it state, or does it imply, that this pole is incapable of withstanding the slightest lateral pressure or that it should on no account be allowed to fall over, and therefore always brought inside when not in active use. On the contrary, the description of the product suggests that it is entirely capable of withstanding the normal treatment and the normal weather conditions that are present in the UK – and more. Terrible flimsy product and poor customer service, despite repeated attempts to get them to accept their clear responsibility for their clearly flawed or inadequate product. AVOID THIS COMPANY.