The cost of our new window was in keeping with other quotes however we were also offered the wide choice of patterned glass (at no extra cost). The other companies only offered plain glass and didn’t even mention patterned. The surveyor came out and did his best to work out how a new window could be fixed. After much discussion, we received the quote and agreed. We also agreed to shoulder the cost of any loose/broken tiles and interior damage after completion. The two lads that came did an excellent job in very trying circumstances, although scratching their heads frequently they never gave up. Indeed one of them told us ‘frankly I’ve never seen anything like this in my life’. They had to add a brand new window and a upvc board to a very old rotten window frame. It turned out that the depth (jutting out) of the original window frame differs by 100mm from one side to the other. We’re really pleased with the outcome and would definitely recommend KLG to anyone needing new windows.