Anna
 I've ordered a Kiwi Taxi service (a business class car) from Genova airport to Piazza Principe railway station. I've made a 100% prepayment, received a confirmation letter and was told the driver meets me when I arrive with a kind of nameplat. So, I arrived and nobody met me. Nobody answered me when I called a number I found in my confirmation letter... Then i contacted the Kiwi Taxi clients support service. A call-center guy couldn't contact to the transfer agency they cooperate with. So, I spent about an hour in the airport waiting for any solution. But I haven't got any help. I had to take a cab nearby the airport by myself and pay for my travel again. I almost missed my train... As I was told by the Support Service officer later, there was a big flight from Tel-Aviv that arrived the same time with me. So, all the cars from that transfer agency went to meet passengers from that flight. Allow me to remind, there was 100%-prepayment from me... I don't thing that was an acceptable excuse, to be frank. I was really shocked. I would never recommend this service to anyone.
Helpful Report
Dear Anna,

We deeply apologize for this situation. It is truly horrible. We will look into this issue carefully and make sure situations like this never happen again.

Considering we have failed to provide you with the transfer, we will refund the whole amount of the prepayment.
Kiwitaxi is rated 4.66 based on 1,047 reviews

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