The online booking process was simple and one of our journeys was fine - the car we had booked arrived on time, the driver was nice and everything was great. However, please be aware that they use subcontractors and for one leg of our journey they totally disregarded everything that we requested (maybe their communication with their subcontractors isn't great). We wanted a 7-seater with seatbelts for our baby's car seat but a large minibus with no seatbelts turned up. The subcontractor then said they would change it but we still ended up with a 16-seater with seatbelts that didn't really work and we ended up having to tie the baby's car seat in which wasn't ideal and left 2 hours after our scheduled departure. If there are any problems just make sure you talk to Christina at KitesurfNam and not to the subcontractors. When we finally spoke to Christina (we didn't realise that we hadn't actually been speaking to her company until then) she was very apologetic and offered us a discount which was appreciated.