Possibly one of the worst customer experiences I have ever had. The item sent was poorly packaged and unusable. I can forgive mistakes so I called up and ordered another. It did not arrive on the scheduled time. This was right before Christmas and was starting to affect the timings of things. Post gets delayed, again I can forgive this. What I find appealing is what happened next. I rung up to find out what had happened to my package on the morning of the 20th of December it being several days after the delivery date and was told they would call me back in 5 minutes. After an hour no one had called so I called again. I was again told I would be called back in 5 minutes. No one called. I called again just after noon and was greeted with an answer phone message stating the firm was now on holiday and I would get no response until the 2nd of January. It was very clear that no one had any intention of calling me back on either occasion as they were engaged in office frivolities. Why pick up the phone at all. Set the message saying you are closed on the the evening of the 19th. Don't treat people like that. Terrible.