I'm pleased to see this mail arrive because I had no other way to contact you as I am in Japan and was holding out against phone costs. The thing is, I bought and paid by PayPal for a framed photo from you more than a fortnight ago and delivery from UK is normally within about 10 days. ***What's frustrating is that you do not appear to provide any means of tracking the shipment. I think this is a great failing and unusual in my experience of buying mid- to high-value goods online. The details of my purchase are below, and I would appreciate a response if possible. Many thanks, Andrew Kershaw Invoice No: SI578742 Account: 702506 Invoice Date: 05/07/2019 Our Order Ref: OR569256 Customer Order Ref: K379190