Apparently incapable of providing written responses/acknowledgments to a letter of complaint, despite multiple requests for a reply. Yet they seem very capable of provide written requests for monies they believe are due, when you leave them, for charges that are not contained in the Terms and Conditions when you sign up. I am hopeful that this review may actually prompt a reply to my letter...but I will not be holding my breath! Do yourself a favour and have nothing to do with this firm unless you enjoy the feeling of being misled, spending time speaking to numerous people in a call centre who call demanding money (but apparently seem to have no access to customer records) and relish the prospect of having to use the Telecommunications Ombudsman to get any hope of a response to letters.