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"I don't want to even give a 1 star! AWFUL Company. sales person came to my shop back in Nov 18 and i signed as they offered a good deal, (what i thought anyway!!) but my current suppliers came back with a better deal and so forth a few times, all this was cancelled and didn't go through with it as i was within the 14 days cancel policy. End of story i thought!!! February 19 they tried to again by going straight to my supplier saying that i was going with them, but my provider thank god called me to ask if i had authorized this which i hadn't. XLN put a bar on for 90 days then to stop them doing this again, but low and behold i have apparently signed/authorized a transfer and last week had a monthly invoice of £31.70 because i have gone live on 1st March!!!! I have done no such thing! On hold at the moment (24 mins so far to get through to them) Already spoke to someone last Thursday regarding it and still waiting for her to ring me back as they did not believe me and insisted i'm a customer of theirs and i will have to pay a cancellation fee to get out of it. She had to go back and listen to phone calls we are suppose to have had. Last time i spoke to someone in Kinex was November/Dec 18. I am fuming!!! Any advice would be appreciated as i have a feeling this ain't going to be easy!"
Posted 3 weeks ago
kinex is rated 1.00 based on 47 reviews

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Alice, Customer Support