I volunteer as treasurer for a charitable organisation and have had a beyond terrible experience with this company. Initially the secretary and chairman of the organisation were contacted by a salesman from this company. Both said that he was very pushy and they struggled to get off the phone from him. The chairman told this salesman that he could not make decisions such as changing suppliers without discussing with the committee and that we would get back to them. Next, we received a welcome pack through the post which included tariffs we would pay with Kinex. I, as compared these with our current supplier and found that Kinex were more expensive so phoned back the salesman to check if there was a deal which made it more competitive. During this phonecall I realised what the others meant about this salesman, he talked non-stop for much longer than was required and spoke utter nonsense at some points. He also told me that we would get a 10% discount off the tariff sheet supplied and I just had to send back the direct debit form for the supply to be transferred over to them. Even with this 10% discount our current supplier was cheaper so I sent an email politely turning down their offer. We then had a few phone calls from the salesman hassling us to the point we started ignoring him. I eventually took a call from him where he said that the process had been started and I had to contact our current supplier to stop the supply moving over. This proved to be correct, but it was too late and the changeover was already happening. That's right, our water supply was changed over by and to a new suppler without us giving any permission to do so. Luckily I got this cancelled and changed back so we were only stuck with this terrible company for a few weeks. Though even these few weeks have been horrendous with threatening 'Payment Outstanding' letters arriving no time after the invoices. We do all the work for this organisation on a voluntary basis at nights and weekends and I am extremely annoyed that a lot of my time has been taken up dealing with this disgraceful company.