I ordered a dress i liked the look of and had to pay postage. Whenit arrived i was instantly disappointed because the fabric was not what i expected , it looked like shiny polyester (it was a rayon mixture) . Whereas on the website the fabric appeared to be a matt finish. Then I tried to put on the dress but it had no zip and the neck opening was small so i couldn't fit my head in the opening. So even though when i put the dress against me it looked the right size it was useless. I could not find a return sticker in the parcel. I looked on the website and printed a form. Then i looked at the return policy and realized that i would have to pay twice for this unwearable item. I returned the dress first class over a week ago and i have not received an acknowledgment from killstar that they've received it. i've emailed them and not heard a thing. I will never order again.