Disgusting company. Was denied a refund on a dress as apparently my return was not 'in saleable condition'... They stated there was animal hair on the dress which is laughable as I don't own any animals and nor does my neighbour! They said they would send this back to me (which I quite obviously don't want), and they had the cheek to say 'out of goodwill' they wouldn't charge me. I work in the same field of work and I have to say, I am SHOCKED at the lack of customer service and the T&C's... So now not only have they taken over 2 weeks to refund me, they have also quite conveniently found a reason to not refund me my full amount. Garbage company.