I bought a backpack 2 weeks ago... the clip broke the first time I wore it. The bag was also missing 2 important metal rings to clip the straps on towards the bottom. When I first assembled the bag, this seemed odd, but I trusted this was part of the design and fit the clips through the leather openings. After contacting the company for a replacement strap, I reviewed the online photos and realized the rings were missing, a very stylish and functional component. Unfortunely, although I was within the 14 day exchange window, they would not replace the incomplete bag with one that had all the working parts because the bag was "not in it's original condition" because I had attached the straps through the leather holes, not knowing the rings were missing. They sent a new strap and issued a gift card for less than $20 which is a nice gesture but not helpful seeing the bag cost $79. Cute, yes. Quality...lacking. Killstar has lost my business, I do NOT reccomend their product. Buyer beware :(