The product itself is great. Price was cheaper than elsewhere (once delivery was added, it was cheaper by about £1/£2) which is why I thought I'd order here, this was my first ever order. Delivery was very slow. Despatch took 3 days I think which was fine, I paid for standard 3/6 days delivery for £3. Customer service could have advised that they were experiencing delays of up to 14 days (either at the time of order or when contacted) as it was only on the second contact with them that they advised this. I appreciate the delay was with royal mail but it would be frustrating if someone had ordered something as a present and didn't get it in time due to this.