I’m so glad I was sent an invitation to review Kidly because I had a remarkably strange experience with your company. I placed an order because your selection was wonderfully curated and the prices were appropriate. When it took a bit longer than expected to ship, I realized I had not been sent a tracking number and there was no contact information on the website to check in on my order. It arrived just a little bit later than most companies but no big deal. BUT the quality of the packaging was borderline disturbing. The label did not indicate it was from kidly and it was sloppily wrapped about 20 times around with brown packing tape. Describing it as unprofessional would be an understatement; it was creepy! I was honestly scared to open It. Upon opening it, I discovered that the package had actually been ripped open and then re-taped. One of my items inside was SOAKING wet even though the package itself was not nor was it delivered on a rainy day. And the most troubling thing of all was that there was a random bottle of diet pills in with my order!!!! What if my children had opened this box and eaten them?!?! I was horrified. You need better security in your shipping department. All in all, I got my products and they were not damaged (even after I wiped all the water off of one) but I highly doubt there would be anything that could convince me to order from Kidly again or recommend it to a friend - I’ve already told many people this crazy story and they were equally disturbed. Hope this helps you improve.