I was so disappointed by the Kidly service - I ordered a Christmas present on 13th December, which should have been plenty of time. Somehow the parcel was delayed and I got into a long and complicated conversation with various people in customer services (over 20 emails back and forth!), but still did not receive the gift in time for Christmas. I was promised a replacement delivery twice, but neither of these ever appeared at all. Each customer services person was very nice, but could not solve the problem, or provide an alternative solution. I love Kidly products, but I won't be using this company again.