I purchased a car seat and a car seat base from Kiddies Kingdom. When these arrived there was an issue with the base. The customer service support received from KK was fine, and they offered to send a replacement once received from the manufacturer. I couldn't wait that long and so returned the base and purchased another from a different supplier. When the new item arrived I realised that KK had sent me a car seat base that had obviously had issues previously - it had been sent to me in an oversized box (not the correct box for the product) and with no protection so it could have been further damaged in transit. In addition, there were two pieces missing, which are used to make the seat more secure in the Isofix fixings. Once I learnt this I was quite shocked that they would supply an item with questionable safety. I would be wary of purchasing from them again when they have demonstrated that these checks and standards are not in place.