I ordered a Cybex Aton Q Car Seat from Kiddies Kingdom. When nothing arrived a week later, I was told that they didn't have it in stock. They offered me another colour which they did have in stock and offered a 10% refund which I thought fair and accepted. They then did not get back to me and I had to keep chasin. Eventually they told me the Car seat would be sent out on Tuesday and delivered Wednesday. I arranged for someone to take time off work to be in the house but the delivery never arrived. I told them, and they came back saying they would investigate and come back to me (still no 10% refund). I chased again and they did send the 10% refund and told me the Car Seat would be arriving on Tuesday. I again arranged for someone to be in the house again (taking time off work), but again it was not delivered. Finally after saying I wanted a full refund and order cancelled, they told me that Cybex were moving warehouses and couldn't get stock out. So when they told me that they had another car seat which they would be able to send me in its place, they had lied. Please take my advice and avoid this company. They have caused a lot of stress and lost earnings.