If there were 0 stars they would have got that. Be aware of the charm that hides shoddy workmanship and over inflated prices. They say no call out fee BUT... Martin in the office quoted £49 & 20% VAT for workmanship. That is their callout fee🙄 Locks from £20 he said yet when Mike of Romania turned up he said £65 + VAT😱 Mike removed my lock in less than 5 mins... presented various other locks which were too small or not appropriate. The new lock same as the one removed got stuck in the door 🤦‍♀️ Locksmith and I were locked in. He had to drill for over 1 hour to remove the lock. In doing so, he broke part of my door, completely removed my door handle and fixed it back badly so it wobbles. Mike then said, it was my door mechanism, which would cost £300 to replace.😱 As there was no lock in the door, he ended up fixing a safety lock which I did not want. Today, found that I was locked in the property and unable to get out🤦‍♀️. So much for the safety lock, which just goes round in the door when you put the key in; a lock I never wanted in the first place. I was wary of Mike asking me for my bank details and security code in the doorway. I didn't feel safe and I felt mentally exhausted/shocked when he left over 1 hour later. Today, I have asked for a different locksmith and a new lock same as the one removed. I've had no luck with the company but they are happy to charge me again surprise, surprise.🙄🤷‍♀️ Buyers beware.