We bought two Kettler Endurance exercise bikes recently from Fitness Store one of which turned out to have been damaged during the delivery process. We called Kettler and Raf, their engineer, came twice and tried his very best to repair the bike. But, despite his very best efforts it was still not quite right. So, another phone call to Kettler who were just amazing! They liaised with Fitness Store and a new bike was delivered within days. We wanted to say thank you for the outstanding service, from our very first phone call to your office to Raf wishing us well with the repaired bike. You dealt with our enquiry sympathetically and very professionally. Everyone we spoke to was understanding and kept in touch to tell us what was happening and when the repairs could take place. Your engineer was absolutely brilliant. He called an hour before he arrived and did his best to get the bike to work. But when that wasn't enough, your whole team worked really hard to make sure we got another bike without delay. We knew that Kettler had a great reputation for making high quality exercise equipment but had no idea that your after sales service would be even better. Thank you and congratulations on such great service. We would recommend Kettler 100 per cent and more.