We had bought some Kettler furniture about 3 years ago from our local garden centre (Bolero) which included 6 chairs, table and bench and on storing away for the winter, noticed that one of the chairs had started to show a rust blister in two areas. We contacted our local garden centre who informed us they no longer deal with Kettler and were not able to help us, suggesting we contact Kettler direct which we did accordingly. We cannot speak highly enough of the service we received.The range was now discontinued but Kettler agreed to replace not one but all six chairs with a comparable design and style and arranged delivery and collection........a first class service from start to finish !!