I purchased a Kettler Treadmill 18 months ago. I am pleased enough with the equipment. However the after sales support is appalling. I phoned Kettler two weeks ago to ask for a service, I was passed to a second party who passed my details on to a third party. Over a week passed and I heard absolutely nothing so I phoned again, I was spoken to curtly about how busy they were and once again they promised that I would be contacted. Again I heard nothing. I phoned for a third time and spoke to a person who was rather too tired to bother with me, I explained I would be writing this review, he sighed and said he would try and contact an engineer. Tomorrow I will be contacting a private company as it seems Kettler can’t be bothered to service your machines after they have sold you one.