We bought 2 junior bags and 1 lady bags to deliver in Geneve. Steve said no tax for CH so we purchased. One junior bag was a bit faulty, he replied he will change it but he never did. For the tax he said to send papers. In actual fact we got a tax invoice from DHL we paid, about 75 CHF. So we sent the papers but he did not replied. Months later we called he he was like "who are you?" ending with "send papers, we receive many emails....". We did again but again he ignored us. He had stated no tax to CHF but he was wrong, he never refunded and never changed the faulty bag. I discourage anybody to purchase from him. My worst ever experience of online shopping. VERY UNPROFESSIONAL