Do not use this company if you want to return items and get a refund. I Sent parcel back to Calvetron brands just last season ....24/2/18. I am still waiting for a refund despite emails they don't reply to the adviser was very flippant on the phone said it was due to bad weather but this was not true as parcel arrived to them on 28/2/18 which she denied despite me having Hermes track it down successfully to say it was returned and logged. She laughed and said 'really oh don't believe Hermes'. Hermes advisers were brilliant helpful considerate and concerned and sorted it out as far as they could. I am still waiting for my refund Kelly the adviser says I will have it within 48 hrs !!!! Very dissapointing and no trust in the advisers to sort the problem quickly and they don't respond to emails so waste of time. I will pursue this until my money is credited back to my account or I will take legal action for theft.