Anonymous
Avoid this company like the plague, First and last time I use Just Last Season due to the exceptionally poor lacklustre customer service I received from Hayley and then from a Customer Service Manager called Gemma. The item I ordered never arrived and I was given false information; blaming the weather for non delivery seems to be a favourite off their prompt card together with "sorry you feel that way"! Staff are incompetent, tell lies, have no intention of trying to resolve a situation, talk over you and are insincere. Beware too that even when they make errors and they are at fault they will expect you to print out your own return label and take items to a Hermes Parcel Shop, you cannot send back via Royal Mail. My item never arrived so I cannot comment on the actual purchase but the whole experience was offensive and unpleasant. The customer is there for them, they are not there for the customer! One star is way too high to write this company but it was the minimum that I could award.
6 years ago
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Just Last Season has a 2.7 average rating from 83 reviews

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