There was no contact giving a delivery date. The delivery charge made was extremely expensive so I expected good service. After 2 weeks or so I had to ask what was happening. I was given a date for delivery some further 2 weeks into the future making about 4 weeks + in all. I had to let my Fitter know there was a delay. Then the goods turned up a day later out of the blue. There was NO advance warning whatsoever of the delivery as had been promised and it was only by chance that I happened to be home early that day. The pallet would have been far too heavy for me to move had it been left in the drive. The excuse for non delivery I had been given was completely erroneous. I expected that, at the least, some refund of the high delivery charge would be made - but nothing. A poor experience from what appears to be an unreliable firm which does not know what is going on.