I rang Jules B to find out what had happened to my order as I hadn’t heard from them since purchasing my shirts. It transpired that one of the shirts was out of stock due to a stock error on the website. Rather than call me to explain the situation the girl I spoke with said that they were trying to ascertain if a replacement could be found. As the answer to this always appeared to be that a replacement could not be found why did they not call me immediately? Also, even if a replacement was to be found they still should have notified me immediately. Either way not great! Having said this the other shirt did arrive the next day once I had called them to investigate.